Verified Reviews
Live Dates, Matched Prices
Secure Payment Portals
Vetted Tour Operators
200% Climate Positive
Verified Reviews
Live Dates, Matched Prices
Secure Payment Portals
Vetted Tour Operators
200% Climate Positive
$350.00
BOOKING & PAYMENT FAQ's
What’s the deposit & payment process?
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Adventure Time!
Here’s how it works—clean, simple, no surprises:
A) "Book with Deposit"
- Place a deposit. You’ll pay the deposit at checkout.
- Tell us the details. You’ll receive an email asking for your tour name/date, passenger details, and any special requests (room type, extras, dietaries, etc.).
- We secure your spots. If everything’s clear, we confirm your booking by email so you can lock flights and plan the rest.
- If we need anything (e.g., room configuration, add-on activities), we’ll ask—then issue confirmation once sorted.
- Final balance invoice. After confirmation, you’ll be invoiced the remainder in line with the trips booking terms & conditions (each trip/partner has its own timeline but full payment is generally required at least 30 days prior to departure).
- If we are unable to confirm your spot: you’ll receive a full refund of your deposit. Zero stress.
B) Instant confirmation route (selected trips)
- Some departures use live operator booking calendars. These can deliver instant confirmation inside the operator’s system.
- If you book this way, the operator’s terms & conditions apply immediately (including payment schedules and change/cancellation rules).
Good to know
- Each trip may have slightly different deadlines and deposit rules—You can find the terms and conditions for your chosen booking on the listing page.
- You can still flag special requests after deposit—earlier is better for availability.
What’s your cancellation & refund policy?
Before your booking is confirmed
- If we can’t confirm your spots after you’ve paid a deposit, we’ll issue a full refund of that deposit.
After your booking is confirmed
- Cancellations follow the operator’s cancellation schedule (varies by trip and how close you are to departure).
- Expect possible fees or non-refundable items (e.g., internal flights, permits, certain accommodations).
- If a refund or credit is due, we’ll process it once the operator releases the funds and pass it back to your original payment method.
Instant-confirmation bookings (live operator calendars)
- The operator’s T&Cs apply immediately on these. Some departures are non-refundable or have stricter windows.
How to cancel
- Email us your booking reference, names on the booking, and a one-line request (“Please cancel”).
- We’ll reply with the exact penalties/refund or credit per your operator before proceeding.
If the operator cancels or significantly changes your trip
- You’ll be offered an alternative date, a travel credit, or a refund according to that operator’s policy. We’ll advocate for the best outcome for you.
Good to know
- Refunds are returned to the original payment method; bank/FX fees aren’t usually recoverable.
- Travel insurance is your friend for recovering non-refundable costs.
- The earlier you contact us, the better your options typically are.
Can I change dates or transfer my booking?
Short answer: Usually yes, but it depends on the operator’s rules and how close you are to departure.
Date changes
- We’ll check new-date availability with the operator.
- If a change is possible, you’ll pay any applicable operator change fee plus any price difference for the new date.
- The closer to departure, the tighter (and costlier) changes become; some trips treat late changes as a cancel + rebook under the operator’s policy.
Transfer to another person (name change)
- Many operators allow a name change/transfer up to a certain cut-off.
- Fees and deadlines vary by operator and services booked (e.g., flights may be non-transferable).
Instant-confirmation bookings
- If you booked via a live operator calendar, the operator’s T&Cs apply immediately. Some departures are non-changeable or have stricter windows.
How to request a change
- Email us with your booking reference, preferred new date/person’s details, and any flexibility.
- We’ll confirm options, fees, and any price differences before making changes.
Pro tips
- Ask early—more seats = more options, lower fees.
- Consider travel insurance that covers change/cancellation costs.
- Always check booking terms and conditions, links displayed on each tour page under the overview.
Are you accredited / is my money protected?
Yes. Your money is protected by our own accreditation and safeguards, plus the protections of our tour partners and the payment methods we use.
Our business safeguards
- Legally registered business with documented booking & refund policies.
- Commercial insurance appropriate to our operations.
- VTIC Quality Tourism Accreditation (Quality Tourism Accredited Business) confirming we meet industry standards for customer service, safety, and risk management.
Operator-level protection
- We partner only with established operators who maintain their own financial protections and clear refund/credit policies.
- When you book via a live operator calendar, payment is processed directly by the operator and their protections/terms apply immediately.
How your payment is handled
- All card payments run through a secure, PCI-compliant gateway; we don’t store your full card details.
- If you book through a live operator calendar, payment is processed directly into the operator’s system, and their terms & protections apply immediately.
Your legal rights
- Your purchase is also covered by consumer laws in your country/state (fair trading/refund rights). We reference the applicable jurisdiction on your paperwork.
Extra peace of mind
- Paying by credit card may add chargeback protection from your card issuer.
- We strongly recommend travel insurance to cover situations outside operator/consumer protections (your own cancellation, medical, delays).
Do you offer price matching?
Absolutely. Our prices update live from the operator, but if you spot the same tour on the same dates with the same inclusions and terms advertised for less — even in a public sale or promo — we’ll match it.
Already booked? We’ll refund the difference to your original payment method (eligibility applies, based on the final checkout price including taxes/fees from an authorised seller). And yes, the matched price still includes our 200% carbon offset — no dilution of benefits.
Do I need travel insurance?
Not for every trip—but for most travellers, we strongly recommend it
Some itineraries and partner operators do require insurance (especially remote treks, glacier walks, or bookings made via live operator calendars with mandatory cover).
When it’s required
- Certain partners/departures make insurance compulsory and may ask for proof before departure. If you book one of these, their T&Cs apply immediately.
What good cover includes
- Medical treatment & emergency evacuation/repatriation (high limits).
- Trip cancellation/interruption (protects your deposit and balance if plans change).
- Baggage & travel delay, and supplier default where available.
- Coverage for all activities on your itinerary (e.g., trekking, glacier hikes, kayaking) and any relevant altitudes/conditions.
- 24/7 assistance hotline and a clear claims process.
When to buy
- At booking. That way, cancellation benefits start immediately and you’re covered if something crops up before you travel.
How to share proof
- Email us your policy certificate (names, policy number, assistance phone).
- If you booked via an instant-confirmation operator calendar, follow their proof instructions and deadlines exactly.
Are departures guaranteed?
Most departures run as planned, but guarantees depend on the operator and minimum numbers. If there’s a wobble, we’ll tell you fast and give you options.
How it works
- Minimum group size: Most partners need a minimum number of travellers to confirm a trip.
- When we confirm: Each operator has a confirmation window (often 30–60 days before departure). We monitor load and update you as status changes.
- Any listing from "G-Adventures" will be guaranteed to run with a booking
If a trip is under-subscribed
- We’ll contact you with clear options:
Move to another date (same tour)
Switch to a comparable trip
Full refund of monies paid (per the operator’s terms)
- Any price differences for new dates/trips will be discussed before you decide.
If a trip is suspended (weather, park closures, strikes, force majeure)
- First, we’ll look to re-route or adjust (e.g., alternative park, similar activities).
- If that’s not viable, you can move dates, choose a different trip, or receive a refund/credit according to the operator’s policy.
Our promise
- Proactive comms: We’ll keep you posted as soon as we know more—no last-minute surprises if we can help it.
- No pressure choices: You pick the outcome; we handle the admin.
- Flight advice: Until your tour is confirmed, book flexible/refundable flights or add insurance that covers schedule changes.
$350.00
