Yes, our cancellation and rescheduling policies vary by tour operator. Please refer to the specific tour's terms and conditions for details.
Zero Trace FAQ's
Can I cancel or reschedule my booking?
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
✈️ Are flights or accommodation before/after the tour included?
No—your tour begins at the designated starting point, and it's your responsibility to get there on time. Flights, visas, and pre/post-tour accommodation are not included unless explicitly stated. If you're late or miss the departure, the tour may proceed without you.
Who actually runs the tours listed on Zero Trace Tours?
Zero Trace Tours is a marketplace focused on making tourism have a positive impact on the planet—we don’t operate the tours ourselves. Instead, we partner with trusted, high-quality tour providers around the world. We have direct agreements with each provider and only list tours that meet our quality and sustainability standards.
Is my payment secure?
Yes. Our Shopify-powered checkout is encrypted and PCI compliant. If you’re redirected to a provider’s site, we only work with those who use trusted, secure payment systems. We will never ask you for payment outside of these.
Do you charge more than the tour operator?
No—we match the operator’s price. Always.
You’ll pay the same as booking directly, but with the added benefit of supporting landscape restoration through the Zero Trace Promise. No hidden fees, no markups—just better for the planet.
If you have found a better listed price. Please let us know and we'll happy match it!
Why do some tours redirect me to another site to book?
Some of our providers use their own secure booking platforms. In those cases, you’ll see a clear note and be redirected via an affiliate link. We only use links from providers we trust—and we never list anything we wouldn’t book ourselves.
What is the 'Zero Trace Promise'?
Every tour you book through us is double carbon-offset via real-world regeneration projects. This includes reforestation efforts that go beyond just “neutralizing” emissions—we aim to leave a positive trace, not just zero.
How do you calculate the tour impact?
1. Transportation Modes and Distances:
-
Air Travel (if included in tour or requested as add-on): We utilize data from the International Civil Aviation Organization (ICAO) to estimate emissions based on flight distance, aircraft type, and class of travel.
-
Land and Sea Transport: Emissions from buses, trains, and boats are calculated using average emission factors per kilometer, adjusted for vehicle type and occupancy rates.
2. Accommodations:
-
We assess the energy consumption associated with accommodations, considering factors like energy sources, efficiency, and occupancy.
3. Activities:
-
Emissions from activities such as safaris, diving, or trekking are estimated based on typical energy use and equipment involved.
4. Methodology:
-
Our calculations are grounded in the Greenhouse Gas Protocol and ISO 14064 standards, ensuring a comprehensive assessment of greenhouse gas emissions.
5. Transparency and Verification:
-
We maintain transparency by documenting our methodologies and assumptions, allowing for third-party verification and continuous improvement.
What if I have questions or problems with a booking?
Pre-Tour, we’re your first point of contact. Reach out anytime and we’ll support you or liaise directly with the tour operator on your behalf. You’ll never be left in the dark.
Do I book through you or the tour company?
If you want to make your tour Zero Trace, most tours can be booked directly through our website using the shopping cart and checkout. For a few providers, we link to their platform, but either way, we’re here to support you before and after you book through us.
How do I know the tours listed are legitimate?
Great question. Every tour listed on our site comes from a vetted provider we’ve personally reviewed. You’re always welcome to contact the tour operator directly to confirm our partnership or their legitimacy.
Is my tour confirmed immediately after booking?
Not instantly—we need to confirm with the operator first.
After you book, we quickly reach out to the tour provider to confirm availability. Please wait upto 48 hours. If your spot can't be secured, we’ll do an immediate full refund.
Is the tour availability always up to date?
We do our best, but there can be delays.
Tour availability may change quickly—especially for high-demand departures.
We’re working on real-time updates, but for now, please wait until booking confirmation within 48 hours
If a provider shows a tour as fully booked, please don’t try to book it through us.
Zero Trace FAQ's
Can I cancel or reschedule my booking?
Yes, our cancellation and rescheduling policies vary by tour operator. Please refer to the specific tour's terms and conditions for details.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
✈️ Are flights or accommodation before/after the tour included?
No—your tour begins at the designated starting point, and it's your responsibility to get there on time. Flights, visas, and pre/post-tour accommodation are not included unless explicitly stated. If you're late or miss the departure, the tour may proceed without you.
Who actually runs the tours listed on Zero Trace Tours?
Zero Trace Tours is a marketplace focused on making tourism have a positive impact on the planet—we don’t operate the tours ourselves. Instead, we partner with trusted, high-quality tour providers around the world. We have direct agreements with each provider and only list tours that meet our quality and sustainability standards.
Is my payment secure?
Yes. Our Shopify-powered checkout is encrypted and PCI compliant. If you’re redirected to a provider’s site, we only work with those who use trusted, secure payment systems. We will never ask you for payment outside of these.
Do you charge more than the tour operator?
No—we match the operator’s price. Always.
You’ll pay the same as booking directly, but with the added benefit of supporting landscape restoration through the Zero Trace Promise. No hidden fees, no markups—just better for the planet.
If you have found a better listed price. Please let us know and we'll happy match it!
Why do some tours redirect me to another site to book?
Some of our providers use their own secure booking platforms. In those cases, you’ll see a clear note and be redirected via an affiliate link. We only use links from providers we trust—and we never list anything we wouldn’t book ourselves.
What is the 'Zero Trace Promise'?
Every tour you book through us is double carbon-offset via real-world regeneration projects. This includes reforestation efforts that go beyond just “neutralizing” emissions—we aim to leave a positive trace, not just zero.
How do you calculate the tour impact?
1. Transportation Modes and Distances:
-
Air Travel (if included in tour or requested as add-on): We utilize data from the International Civil Aviation Organization (ICAO) to estimate emissions based on flight distance, aircraft type, and class of travel.
-
Land and Sea Transport: Emissions from buses, trains, and boats are calculated using average emission factors per kilometer, adjusted for vehicle type and occupancy rates.
2. Accommodations:
-
We assess the energy consumption associated with accommodations, considering factors like energy sources, efficiency, and occupancy.
3. Activities:
-
Emissions from activities such as safaris, diving, or trekking are estimated based on typical energy use and equipment involved.
4. Methodology:
-
Our calculations are grounded in the Greenhouse Gas Protocol and ISO 14064 standards, ensuring a comprehensive assessment of greenhouse gas emissions.
5. Transparency and Verification:
-
We maintain transparency by documenting our methodologies and assumptions, allowing for third-party verification and continuous improvement.
What if I have questions or problems with a booking?
Pre-Tour, we’re your first point of contact. Reach out anytime and we’ll support you or liaise directly with the tour operator on your behalf. You’ll never be left in the dark.
Do I book through you or the tour company?
If you want to make your tour Zero Trace, most tours can be booked directly through our website using the shopping cart and checkout. For a few providers, we link to their platform, but either way, we’re here to support you before and after you book through us.
How do I know the tours listed are legitimate?
Great question. Every tour listed on our site comes from a vetted provider we’ve personally reviewed. You’re always welcome to contact the tour operator directly to confirm our partnership or their legitimacy.
Is my tour confirmed immediately after booking?
Not instantly—we need to confirm with the operator first.
After you book, we quickly reach out to the tour provider to confirm availability. Please wait upto 48 hours. If your spot can't be secured, we’ll do an immediate full refund.
Is the tour availability always up to date?
We do our best, but there can be delays.
Tour availability may change quickly—especially for high-demand departures.
We’re working on real-time updates, but for now, please wait until booking confirmation within 48 hours
If a provider shows a tour as fully booked, please don’t try to book it through us.